Australian Government - Australian Customs and Border Protection Service

To protect Australia's borders and foster lawful trade and travel.

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ICS AVAILABILITY 28 MAY 2014 17:50

Wednesday, May 28, 2014
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ICS status: Full or partial outage (CI, EDI or both)

ICS status: Full or partial outage (CI, EDI or both)
Customs and Border Protection are currently experiencing significant problems with all EDI messaging and also with Customs Interactive. Clients should not expect any EDI responses or ICS access until further notification. We are working to resolve this network issue as soon as possible. All clients that require urgent clearance of cargo should ring 02 62756100.

Customs and Border Protection apologises for any inconvenience during this time.

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ICS update - Fully functional

Wednesday, May 28, 2014
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ICS status: Fully Functional
ICS status: Fully Functional
Please be advised that the ICS will be unavailable for a period on Sunday 1 June 2014.

The outage period will be from 00:01 until 05:00 Sunday 1 June 2014 AEST and is necessary for upgrading system software.

Industry clients should make arrangements to have cargo cleared outside of these hours.

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PROBLEMS BETWEEN ACBPS AND AQIS RESOLVED - BCP CEASED

Sunday, May 25, 2014
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ICS status: Fully Functional
ICS status: Fully Functional
Please be advised that the ACBPS to AQIS messaging issue is now resolved. BCP has now ceased.
CI&SC will remain open until 19:00 tonight to assist Industry with urgent cargo clearance.

Customs & Border Protection apologise for any inconvenience caused.

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PHASE 1 BCP BEGAN AT 15:00 SUNDAY 25 MAY

Sunday, May 25, 2014
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ICS status: Functionality problems
ICS status: Functionality problems
The connectivity problems between ACBPS and AQIS are continuing.

As such, Phase One of BCP for the processing of Air Cargo Underbonds & Export Declarations and Sub Manifests due to be exported in the next 24 hours has now been invoked. This should be for cargo that has been cleared by AQIS but has not updated in the ICS.
Anyone with urgent clearances should contact 02 62756100

Please refer to your individual BCP plans.
Please monitor the ICS updates page on the Cargo Support Website for hourly updates:
http://news.customs.gov.au/RSS_news_feed.asp?CAT=1

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CONNECTIVITY PROBLEMS BETWEEN ACBPS AND AQIS

Sunday, May 25, 2014
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ICS status: Functionality problems
ICS status: Functionality problems
Please be advised that there are currently connectivity problems between AQIS and Australian Customs & Border Protection. Users may experience delays in the normal process of clearing AQIS holds. The problem is being investigated with priority.

Customs & Border protection apologise for any inconvenience caused.

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ICS OUTAGE RESOLVED - BCP CEASED AT 17:00

Saturday, May 24, 2014
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ICS status: Fully Functional
ICS status: Fully Functional
Please be advised that the ICS is now processing messages normally. BCP is now ceased.
CI&SC will remain open until 23:00 tonight to assist Industry with urgent cargo clearance.

Customs & Border Protection apologise for any inconvenience caused.

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URGENT NOTIFICATION - ICS UNAVAILABLE - PHASE 1 BCP INVOKED

Saturday, May 24, 2014
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ICS status: Full or partial outage (CI, EDI or both)

ICS status: Full or partial outage (CI, EDI or both)

The ICS is currently not processing EDI messages. BCP was called at 13:00 Saturday 21 May2014.

As such, Phase One of BCP for the processing of Air Cargo Underbonds & Export Declarations and Sub Manifests due to be exported in the next 24 hours has now been invoked.

Anyone with urgent clearances should contact 02 62756100

Please refer to your individual BCP plans.

Please monitor the ICS updates page on the Cargo Support Website for hourly updates: http://news.customs.gov.au/RSS_news_feed.asp?CAT=1

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ICS PRINTING OUTAGE SATURDAY 24 MAY

Thursday, May 22, 2014
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ICS status: Fully Functional
ICS status: Fully Functional
Please be advised that ICS printing will be unavailable for a 6 hour period on Saturday 24 May 2014.
The outage period will be Saturday 24 May 09:00 AEST until 15:00 AEST.

Industry clients should make arrangements to print required documents outside of these hours.

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ICS REPORTS OUTAGE SATURDAY 24 MAY

Thursday, May 22, 2014
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ICS status: Fully Functional
ICS status: Fully Functional
Please be advised that the ICS Reports functionality will be unavailable for a 3.5 hour period on Saturday 24 May 2014. The outage period will be Saturday 24 May from 05:00 AEST until 08:30 AEST.

Industry clients should make arrangements to avail themselves of this functionality outside of these hours.

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Reminder - ACBPS TYPE 3 DIGITAL CERTIFICATE ROLLOVER

Friday, May 16, 2014
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ICS status: Fully Functional
ICS status: Fully Functional

The existing Type 3 digital certificate used by the Australian Customs and Border Protection Service will expire soon. Customs and Border Protection will be rolling over to a newly issued certificate on Wednesday 21 May 2014. This means that users who send messages to the Integrated Cargo System (in both Industry Test and Production), using electronic data interchange (EDI) software, need to rollover to the new ACBPS digital certificate.

View the advice at:
http://www.cargosupport.gov.au/notices/acca/documents/AustralianCustomsCargoAdvice2014_02.pdf

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UPCOMING WEEKEND OUTAGE TO THE ICS - SUNDAY JUNE 1 2014

Thursday, May 15, 2014
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ICS status: Fully Functional
ICS status: Fully Functional
Please be advised that the ICS will be unavailable for a period on Sunday 1 June 2014.

The outage period will be from 00:01 until 05:00 Sunday 1 June 2014 AEST and is necessary for upgrading system software.

Industry clients should make arrangements to have cargo cleared outside of these hours.

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ICS ELECTRONIC FUND TRANSFER (EFT) PROBLEM UPDATE MONDAY 12 MAY

Monday, May 12, 2014
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ICS status: Fully Functional
ICS status: Fully Functional
Please be advised that the EFT file for Thursday 8 May, Friday 9 May and Monday 12 May 2014 have now processed correctly. As a result monies will be debited from client bank accounts tonight.

The EFT report should be available qat around 18:00 AEST.

Customs and Border Protection apologise for any inconvenience caused.

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EFT REPORT AVAILABILITY - MONDAY 12 MAY

Monday, May 12, 2014
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ICS status: Functionality problems
ICS status: Functionality problems
The EFT Report for today (Monday, 12 May 2014) has been delayed. An expected availability time is not yet known. Please monitor ICS UPDATES for updates.

Customs and Border Protection are investigating the problem and apologise for any inconvenience caused.

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ICS ELECTRONIC FUND TRANSFER (EFT) PROBLEM UPDATE

Friday, May 09, 2014
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ICS status: Functionality problems
ICS status: Functionality problems
Please be advised that the EFT file for Thursday 8 May and Friday 9 May 2014 have not processed correctly. As a result monies will not be debited from client bank accounts tonight for either Thursday or Friday. It is envisaged that the issue will be resolved by 12:00 PM on Monday at which time Thursday, Friday and Monday's bank collection will be consolidated for Monday nights bank deductions.

Customs and Border Protection apologise for any inconvenience caused.

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ICS ELECTRONIC FUND TRANSFER (EFT) PROBLEM

Thursday, May 08, 2014
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ICS status: Functionality problems
ICS status: Functionality problems
Please be advised that the EFT file for Thursday 8 May 2014 did not process correctly. As a result monies will not debited from client bank accounts tonight. It is envisaged that the issue will be resolved by 12:00 tomorrow (Friday) at which time both Thursday and Friday's bank collection will be consolidated for Friday nights bank deductions.

Customs and Border Protection apologise for any inconvenience caused.

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ICS ELECTRONIC FUND TRANSFER (EFT) PROBLEM

Thursday, May 08, 2014
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ICS status: Functionality problems
ICS status: Functionality problems
Please be advised that the EFT file for Thursday 8 May 2014 did not process correctly. As a result monies will not debited from client bank accounts tonight. It envisaged that the issue will be resolved by 12:00 tomorrow (Friday) at which time both Thursday and Friday's bank collection will be consolidated for Friday nights bank deductions.
 
Customs and Border Protection apologise for any inconvenience caused.

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ACCA 2014/02 - ACBPS TYPE 3 DIGITAL CERTIFICATE ROLLOVER

Monday, May 05, 2014
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ICS status: Fully Functional
ICS status: Fully Functional
The existing Type 3 digital certificate used by the Australian Customs and Border Protection Service will expire soon. Customs and Border Protection will be rolling over to a newly issued certificate on Wednesday 21 May 2014. This means that users who send messages to the Integrated Cargo System (in both Industry Test and Production), using electronic data interchange (EDI) software, need to rollover to the new ACBPS digital certificate.

View the advice at:
http://www.cargosupport.gov.au/notices/acca/documents/AustralianCustomsCargoAdvice2014_02.pdf

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ICS PROCESSING - UPDATE - THURSDAY 1 MAY

Thursday, May 01, 2014
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ICS status: Fully Functional
ICS status: Fully Functional
The load related issue with ICS message processing has been resolved as at approximately 15:30 AEST. If further delays are experienced please report them to the CI&SC.
ACBPS apologises for any inconvenience caused.

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ICS PROCESSING DELAYS - THURSDAY 1 MAY

Thursday, May 01, 2014
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ICS status: Functionality problems
ICS status: Functionality problems
Please be advised that the ICS is currently experiencing very high message processing rates. As at 12:30 AEST users can expect delays of up to 35 minutes for some response messages. An update will be issued when processing has returned to normal.

Customs and Border Protection apologise for any inconvenience caused.

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ICS update - Fully functional

Thursday, April 17, 2014
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ICS status: Fully Functional
ICS status: Fully Functional
ICS PROCESSING - UPDATE - THURSDAY 17 APRIL

The load related issue with ICS message processing has been resolved as at approximately 13:55 AEST. If further delays are experienced please report them to the CI&SC. ACBPS apologises for any inconvenience caused.

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